Returns & Refunds

RETURNS

We understand that sometimes purchases are not always right. If you are eligible for a return, Idollookbook will provide a store credit refund upon your items return. Returns must be requested within 10 days of receiving your item and returned to us tracked. All return fees are payable by customer. All returns must contain any freebies/photo cards included in the order. Once we receive your return, please allow 2-3 business days for your return to be processed. 

Please fill out this form and insert it in the parcel with the items you wish to return.

If you require an exchange, replacement size or alternative item/s, you will need to place a new order. Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock.  

 

REFUNDS

Please note, we do not issue refunds unless the item is deemed faulty. 

For items deemed faulty, you must contact us within 10 days. If over 10 days have gone by since you have received your item(s), unfortunately we cannot offer you a refund/return. We can only offer refunds on items which arrived clearly damage (holes, rips, etc).We must approve your refund. If you break the item, unfortunately we cannot offer a refund/return.  

For lost/stolen parcels, unfortunately the parcel is no longer our responsibility after it has been shipped. If your parcel was marked “delivered” but you have not received, please file an investigation with your post office immediately. We will do our best to try to relocate your parcel, but ultimately it is the post office's job to ensure you receive your parcel.

Please make sure you entered your correct address including your unit number if applicable. If you had an address change while your parcel is in transit, please contact your post office. We are not held responsible for any wrong addresses/address changes or addresses missing information. 

60 Day Guarantee: If 60 days have gone by without an update on your given tracking number, please contact _____ and we will issue you a full store credit refund. This is not applicable for orders with wrong addresses/changed addresses or addresses missing information.

Please contact info@shopidollookbook.com with any further enquiries.